Peter Sadler is a business which has its own suppliers. We are therefore acutely aware of the importance of operational performance and ensuring your goods arrive in full, safely and on time.
In our business, we’re constantly striving to improve the service we offer our customers across all three of our work streams in residential, commercial and logistical operations. As part of this continuous improvement, we welcome conversations with our customers to agree upon performance metrics and service levels.
In order to successfully do this, we encourage our customers to define ‘operational excellence’. We want to know what your expectations are, and what it will take to ensure ultimate customer satisfaction.
We’re more than happy to agree to performance metrics that capture your views of excellence. Examples of this may include:
- Delivery in full and on time
- Proof of delivery
- First in first out adherence
- Livestock on hand capabilities
- Core set of KPIs maintained across all clients and addressed at our company quarterly reviews
Peter Sadler is committed to a true partnership approach with our customers, with a continued focus on service improvement, innovation and customer satisfaction.